Vision and management philosophy

HOME About us Vision and management philosophy
Vision
Growing with customers
by creating a clean and healthy living culture
To realize the vision of KleanNara, we are putting our management philosophy
into practice based on our core values. With the vision of customer satisfaction
and corporate growth, we will continue our leadership position in the industry.
Management philosophy | Truth
Truthful mind
will make a clean country.
With the vision of ‘growing with our customers by creating
a clean and healthy living culture,’ we are using change, innovation,
and a sense of ownership to create a new lifestyle.
Core values
  • Customer Satisfaction
  • Innovation
  • Ownership
  • Passion

Refusal of Unauthorized e-mail Address Collection

We are against unauthorized collection of the e-mail addresses posted on this website
using e-mail address collection programs or other technical devices, and
please keep in mind that violators will [receive criminal penalties according to the Act on Promotion
of Information and Communications Network Utilization and Information Protection, Etc.

Posted on August 12, 2016

Regional
branches

  • Gangwon Sales Team
    Address (Zip code: 26383) #407, Royal Tower, Sicheong-ro 3, Wonju, Gangwon-do
    Telephone(033) 744-5227
  • Gwangju Sales Team
    Address (Zip code: 61106)2F, Seoljuk-ro 235, Buk-gu, Gwangju
    (Yongbong-dong)
    Telephone(062) 527-7454
  • Daegu Sales Team
    Address (Zip code: 41505) Rm # 201, 2F, Distribution Complex Management Center, Yutongdanji-ro 13-gil 9, Buk-gu, Daegu
    (Sangyeok-dong)
    Telephone(053) 351-8266
  • Daejeon Sales Team
    Address (Zip code: 34574) 309, Dongdaejeon-ro, Dong-gu, Daejeon
    Telephone(042) 635- 3076
  • Busan Sales Team
    Address (Zip code: 48475) #717, Hanil Officetel, Jaseong-ro 152,
    Nam-gu, Busan
    Telephone(051) 864- 6424

Overseas
branches

  • Kleannara USA
    Address KleanNara USA., Inc. 3440 Wilshire Blvd #535 Los Angeles, CA 90010
    Telephone1-213-368-133
  • Shanghai Office
    Address Room No.1002, Building 1, Lane 6666, Humin Road, Shanghai, China
    Telephone86-213-409-3615
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Agree to the terms and conditions

KleanNara User Agreement

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of this user agreement (hereinafter referred to as the 'Agreement') is to specifically stipulate the conditions for subscribing to the KleanNara service (hereinafter referred to as service) provided by the Company between KleanNara (hereinafter referred to as the Company) and customers (hereinafter referred to as the 'member').

Article 2 (Effect and change of the user agreement)
  1. (1) This agreement shall take effect when the Company publicly announces the KleanNara website (www.kleannara.co.kr, hereinafter referred to as 'KleanNara') and the services operated by KleanNara (membership-based services currently operated by or scheduled to be operated by each brand site, e.g. Bosomi and Lilian) online, and if there are rational reasons, they may be revised to the extent that related laws are not violated. The revised agreement shall take effect when the Company publicly announces it online, and revisions of important provisions about users’ rights or obligations shall be announced in advance.
  2. (2) If there are rational reasons, the Company may change this agreement, and if this agreement is changed, it shall be immediately announced in advance of taking effect.
  3. (3) Consent to this agreement means that you consent to visiting the website on a regular basis and check the changes in the agreement. The Company shall not be held responsible for any damages to users occurring because they failed to know that the agreement had been changed.
  4. (4) If members do not consent to the changed agreement, they may request withdrawal from membership (termination), and if they do not express their intention to refuse to consent 7 days after the agreement goes into effect, and continue to use services, they shall be deemed to have consented to the changes in the agreement.
Article 3 (Rules other than this agreement)
  1. ① This agreement shall be applied along with the information on the use of individual services provided by the Company (hereinafter referred to as information on individual services).
  2. ② Matters not stipulated in this agreement shall comply with related laws and the information on individual services.
Article 4 (Definitions of terms)
  1. ① The terms used in agreement shall be defined as follows:
    1. 1. 'Customer' refers to the user who uses membership-based services.
    2. 2. 'Service contract' refers to the contract signed and entered into by and between the Company and the customer with regard to the use of services.
    3. 3. 'User number (ID)' refers to the combination of characters and numbers that customers select and the Company assigns for identification of customers and use of services.
    4. 4. 'Password' refers to the combination of characters and numbers that customers select to identify customers using the user numbers assigned to customers and protecting the rights and interests of customers.
    5. 5. ‘Alias’ refers to the combination of characters and numbers that identifies customers on the website operated by the Company.
    6. 6. 'Termination' refers to the Company or members’ cancellation of the service contract.
  2. ② The definitions of the terms used in this agreement shall comply with related laws and the information on individual services except for those mentioned in Paragraph 1.

Chapter 2 Conclusion of the service contract

Article 5 (Establishment of the service contract)
  1. (1) The service contract shall be established by customers’ consent to this user agreement, and the Company’s acceptance of the application for service use.
  2. (2) To consent to this user agreement, users shall press ‘Consent’ in the websites operated by individual companies and the Company at the time of use application.
Article 6 (Applying for service use)
  1. (1) Customers who want to become members and use services must provide the information requested by the Company (name, ID, alias, contact information, address, e-mail address, etc.).
  2. (2) All members must provide their own names to use the services, and users who do not register their real names may not claim any right.
  3. (3) You can become a member only with real names, and the Company may check if the name is real.
  4. (4) The IDs of all users who stole others’ names to apply for service use shall be deleted, and subject to punishment according to related laws.
  5. (5) The Company may divide members using the services into different grades, and differentiate them in terms of use time, use frequency and service menus.
  6. (6) The Company may send text messages only to those members who agreed to receive text messages depending on the services provided by the Company.
Article 7 (Protection and use of personal information)

The Company shall make efforts to protect users’ personal information, including user registration information, as stipulated by related laws. With regard to protection and use of users’ personal information, related laws and the Company’s personal information protection policy shall be applied. Also, the Company shall not take any responsibility for information leaked due to a reason attributable to the user.

Article 8 (Accepting and limiting the application for service use)
  1. (1) Unless there is an administrative or technical problem, the Company shall accept the application for service use pursuant to Article 6 in the order of receipt except:
    • - in the event that the name is not real or the application was made in the name of another person.
    • - in the event that there are false entries in the service contract application form
    • - in the event that the application was made for the purpose of hindering the peace, order and fine customs of society
    • - in a case where customers want to use the services for illegal purposes
    • - in the event that customers want to use the services for profit
    • - in the event that customers apply for service use in violation of regulations
    • - in the event that users in competition with the services apply for service use
    • - in the event that customers apply for service use in violation of regulations
  2. (2) The Company shall not accept the application in the following events:
  3. (3) The Company may defer acceptance until the reason restricting acceptance of the application for service use is removed in any of the following events.
    • - in the event that the Company does not have sufficient equipment
    • - in the event that the Company has technical problems
    • - in the event that it is difficult to accept the application for service use for reasons attributable to the Company
  4. (4) If the customer applying for service use is a minor according to related laws, the Company may postpone acceptance as stipulated in the information on individual services.
Article 9 (Assigning, changing user IDs, etc.)
  1. (1) The Company shall assign user IDs to customers according to this agreement.
  2. (2) In principle, user IDs cannot be changed, and if you want to change it for an inevitable reason, you must cancel the ID and start the application process all over again.
  3. (3) KleanNara’s user IDs may be connected to the member IDs of the sites of its subsidiaries, operated by KleanNara, with the consent of users.
  4. (4) User IDs or aliases may be changed at the request of customers or the Company in any of the following events:
    1. 1. in the event that since the user ID or alias is the user’s phone number, etc., it is likely to invade privacy.
    2. 2. in the event that it is repellent to others or violates fine customs
    3. 3. in the event that there are other rational reasons
  5. (5) Users shall be responsible for managing service user IDs and passwords. Users shall be responsible for damages occurring while using the service due to negligence or illegal use by a 3rd party, and the Company shall not be held responsible for such damage.
  6. (6) Other matters regarding the management and change of users’ personal information shall comply with the information on individual services.

Chapter 3 Obligations of the parties to the contract

Article 10 (Obligations of the Company)
  1. (1) Unless there are special circumstances, the Company must make sure that customers can use services on the desired start date of service provision.
  2. (2) If the equipment has a problem or fails, the Company must immediately repair or restore it unless there are inevitable reasons for not doing so.
  3. (3) To protect personal information, the Company shall implement a security system and announce and comply with the personal information protection policy.
  4. (4) If the opinions or complaints voiced by customers are objectively recognized as valid, the Company must immediately take appropriate measures to handle them. If it is difficult to handle them immediately, however, the Company must notify the user of the reason for such delay and provide a schedule for appropriate corrective actions.
Article 11 (Obligations of the user)
  1. (1) Users must provide all information truthfully in their real name when applying for membership or changing their membership information, and if they register false information or others’ information, they cannot claim any rights.
  2. (2) Members must comply with the provisions of this agreement, other regulations of the Company, announcements made by the Company and related laws, and should not conduct any act that hinders the business of the Company or dishonors the Company.
  3. (3) If the service contract is changed, e.g. address, contact information, and/or e-mail address, members must go through the appropriate procedure and immediately notify the Company of such change. If the changes are not applied, they may not claim any rights.
  4. (4) Unless the Company is held responsible according to related laws and the 'personal information protection policy,' members shall be responsible for all consequences of negligent management of the IDs and passwords assigned to them, and any illegal use thereof.
  5. (5) Members may not engage in using the services for business activities without the prior approval of the Company, and the Company shall not be held responsible for the consequences of such business activities. Also, if members’ business activities cause damages to the Company, they shall be obligated to compensate the Company for the damages, and the Company may restrict such members’ use of services and take legal measures to claim damages.
  6. (6) Members may not transfer or give the right to use services and the status pursuant to the service contract to a 3rd party, or offer them as security without the explicit consent of the Company.
  7. (7) Members should not infringe on the intellectual property rights of the Company or a 3rd party. Members shall be held responsible for the consequences of such infringement.
  8. (8) Members should not do any of the following, and if they do so, the Company may impose sanctions, including restricting members’ service use and legal measures.
    • - Registering false information when applying for membership or changing membership information
    • - Stealing other users’ IDs and passwords
    • - Trading user IDs with others
    • - Impersonating the Company’s operators, employees or officials
    • - Changing the Company’s client program without special authorization from the Company, hacking the Company’s server, or arbitrarily changing all or part of the website or information posted on the website
    • - Intentionally harming or hindering services
    • - Copying the information obtained from the services for purposes other than using the services without the prior approval of the Company, or using it for publication and broadcasting, or providing it to a 3rd party
    • - Transmitting, posting and/or distributing vulgar or obscene information, sentences, drawings, sounds and/or videos in violation of public order and fine customs to others by e-mail or other means
    • - Transmitting, posting and/or distributing contents that may dishonor others and/or invade their privacy because they are offensive or about certain persons to others by e-mail or other means
    • - Taunting or threatening other users, or giving pain to or inconveniencing certain users continuously
    • - Collecting or storing other users’ personal information without the approval of the Company
    • - Acts that are believed to be associated with crimes
    • - Violating the regulations of the Company, including this agreement or the terms and conditions of using services
    • - Other acts violating related laws

Chapter 4 Use of service

Article 12 (Service hours)
  1. (1) In principle, you can use the service throughout the year, 24 hours a day unless there is a special administrative or technical problem. However, the Company may temporarily suspend the services on days and times specified by the Company for regular inspection, expansion and replacement of the system, and the temporary suspension of services due to scheduled work shall be announced on the KleanNara website and other sites it operates in advance.
  2. (2) The Company may suspend services without prior notice for inevitable reasons like emergency system inspection, expansion and replacement, and completely stop the services for reasons the Company deems to be appropriate, e.g. replacement with new services.
  3. (3) If it is impossible to provide services normally due to a state of national emergency, power outage, failure of service equipment or traffic jam, the Company may limit or stop all or part of the services. In this case, however, the Company shall notify members of the reason and expected duration in advance or after the fact.
  4. (4) If the services are stopped for uncontrollable reasons, (disk failures without the system administrators intention or negligence, system down, etc.) the Company cannot notify users in advance, and shall not notify users if the system stops due to the intention or negligence of others (common carriers, etc.).
  5. (5) The Company may divide the services into certain ranges, and specify different service hours for different ranges. In this case, however, the Company shall notify the users of such change.
Article 13 (Management of user IDs)
  1. (1) Members shall be responsible for managing user IDs and passwords.
  2. (2) Since the Company manages user IDs, if members want to change their user ID, it may limit the change of user IDs unless there are reasons for such change that the Company accepts.
  3. (3) Customers shall be held responsible for the consequences of negligent use of user IDs and passwords registered by customers or illegal use thereof by a 3rd party.
Article 14 (Management of postings)

The Company may delete, move or refuse to register the following postings or materials without prior notice.

  • - Contents that seriously insult or dishonor other members or 3rd parties
  • - Distributing or linking contents that harm public order and fine customs
  • - Contents that promote illegal copying or hacking
  • - Advertising for profit
  • - Contents that are thought to be associated with crimes
  • - Contents that infringe on others’ rights, such as the copyright of other users or 3rd parties
  • - Contents that violate the posting principles of the Company, or do not agree with the nature of the bulletin board
  • - Contents that the Company believes need to be deleted for administrative purposes and according to operating policies
  • - Contents that are believed to be in violation of related laws
Article 15 (Copyright to the postings)
  1. (1) The copyright to the contents that members post in the service screen shall belong to both members and the members who posted them and the Company. However, the Company may not use the postings commercially without the consent of the members who posted them. It shall be otherwise if the purpose is non-profit, and the Company shall have the right to post them within the services.
  2. (2) Members may not use the posted data commercially, e.g. arbitrarily processing and selling the information they acquired using the services service.
  3. (3) If the contents posted or registered by members in the services fall under Article 14, the Company may delete, move or refuse to register them without prior notice.
Article 16 (Provision of information)
  1. (1) The Company may provide various kinds of information, which is believed to be necessary for members’ use of services, to members via e-mail, postal mail and text message.
  2. (2) The Company may require additional personal information with the consent of members for the purpose of improving services and introducing services to members.

Chapter 5 Contract termination and restrictions on use

Article 17 (Changing and terminating the contract)

If members want to terminate the service contract, they must terminate their membership using the membership withdrawal menu in ‘My Page’ (or an equivalent menu) in the website operated by KleanNara.

Article 18 (Restrictions on the use of service)
  1. (1) If members violate Article 11 of this agreement in using the services or in any of the following events, the Company may restrict service use.
    • - in the event they use vulgar IDs and aliases that harm fine customs
    • - in the event they seriously insult other users, or hinder service use
    • - in the event that they interfere with normal service operations
    • - in case public institutions like the Korea Internet Safety Commission request corrective measures
  2. (2) According to the above provision on restrictions of use, the Company may take actions in accordance with the regulation on handing disruptive members, e.g. temporarily suspending service use without separate notice to members, initializing points (mileage), and terminating the service contract.

Chapter 6 Compensation for damages and others

Article 19 (Compensation for damages)

The Company shall not take any responsibility for matters not specified in the personal information protection policy in relation to the use of free services.

Article 20 (Escape clause)
  1. (1) The Company shall be exempted from responsibility for providing services if it cannot provide services due to a natural disaster, war and equivalent force majeure.
  2. (2) The Company shall be exempted from responsibilities in case damages were the result of common carriers discontinuing telecommunication service or failure to provide it normally.
  3. (3) The Company shall be exempted from responsibilities if damages were caused by inevitable reasons, such as repair, replacement, regular inspection and construction of service equipment.
  4. (4) The Company shall not be held responsible for trouble in service use or damages due to reasons attributable to members.
  5. (5) The Company shall not be held responsible for damages caused by the errors of users’ computers or because members provided invalid personal information and e-mail address.
  6. (6) The Company shall not be held responsible for members’ failure to obtain expected profits or members losing profits from the use of the services.
  7. (7) The Company shall not be held responsible for damages caused by the data members obtained while using the service. Also, the Company shall not be held responsible for psychological damages to members caused by other members while using the services.
  8. (8) The Company shall not be held responsible for the reliability and accuracy of information, data and facts that members posted using the services.
  9. (9) The Company shall neither be obligated to intervene in a dispute between users and/or between users and 3rd parties while using the services, nor be held responsible for any resulting damages from such dispute.
  10. (10) The Company shall not be held responsible for any damage related to the services provided to members free of charge.
Article 21 (Jurisdiction and governing laws)
  1. (1) Matters not stipulated in this agreement shall comply with related laws like the Telecommunications Business Act and commercial practices.
  2. (2) If lawsuits are filed with regard to a dispute caused by service use, the competent court shall be the court with jurisdiction over the HQ of the Company.

<Addendum>

  1. 1. This agreement shall go into effect on August 2, 2012.
  2. 2. The previous agreement, which has been enforced since March 28, 2011, shall be replaced by this agreement.

Bosomi point user agreement

Chapter 7 Gift party

Article 22 (How to use the point gift party and participate in events)
  1. (1) The point gift party (or point party, hereinafter referred to as the gift party) refers to an event in which users can use their points (mileage) in the month or on the day specified by the Company to apply for gifts provided by the brand (Bosomi http://www.bosomi.co.kr, Lilian http://www.thelillian.co.kr).
  2. (2) The gift party refers to a series of processes from requesting to exchange members’ points with the gifts provided by brand sites to the Company’s shipping the gifts to members.
  3. (3) Points shall be earned through appropriate procedures, e.g. writing posts at brand sites and participating in events.
  4. (4) If the points earned by members are equal to the points required by the gift party, members shall participate in the gift party of the brand site.
  5. (5) Members shall apply for desired gift sets at the gift party of the brand site.
  6. (6) The gift party allows members to access each brand site during the period specified by the menu, and apply for gifts, but the online application process does not guarantee the completion of members’ application for exchange. This means that members shall receive gifts through a lottery system. Even if members have complaints about such system, the Company shall not receive requests for permission to reapply for the gift party.
Article 23 (Operating the gift party)
  1. (1) The gift party shall start service during a specified period every month. If it is difficult to start service during the specified period for inevitable administrative reasons, however, the Company may change the service start period by making such notification at least 7 days in advance through each brand site. In this case, the Company shall not inform the service start date to individual members.
  2. (2) The gifts that members request may be changed to similar or equivalent gifts for administrative reasons (early depletion of gifts, delay in shipping and other appropriate reasons), and the Company shall notify individual members by phone, Email or text message of such change.
  3. (3) The service start time of the gift party shall be based on the time kept by the Company’s web server, and service shall start at 00:00 on the specified start date.
Article 24 (Restrictions on the use of the gift party)
  1. (1) Since the gift party falls under Paragraph 2 of Article 8 (Accepting and limiting the application for service use), Paragraph 8 of Article 11 (Obligations of the user), Article 14 (Management of postings), Article 18 (Restrictions on the use of service) of the user agreement in each brand site, members who are restricted in service use may not participate in the gift party.
  2. (2) The gifts members receive from the gift party may not be transferred or sold to others, and if such act is confirmed, it shall correspond to ‘using the services for illegal purposes’ and ‘using the services for profit’ as specified in Article 8 (Accepting and limiting the application for service use), and the Company may impose restrictions on members’ service use.
  3. (3) The following members may not participate in the gift party.
    • - Members falling under Paragraph 1 of Article 24
    • - Members who were appointed Bosomi steering committee members and work on the steering committee for 6 months
    • - Members who did not go through the authentication process because their real name was not confirmed
    • - Members who did not go through the procedure required by each brand site for participation in the gift party
Article 25 (Expiration of points)
  1. (1) The expiration date of the points earned from the brand sites of the Company shall be the end of the year. Expired points shall expire automatically, and shall not be restored. If members carry over the points of the year to the next year between December 1 and December 31 every year, however, the points of the year shall be carried over to the next year.
  2. (2) You can extend the expiration date of points using the homepage menu of each brand site, and the Company shall not notify individual members of such expiration date.
Article 26 (Notes)
  1. (1) The Company shall comply with and faithfully fulfill this agreement, but if the Company believes that it is impossible to fulfill this agreement for administrative reasons and rational but inevitable reasons, the Company may revise this agreement at any time. If this agreement is changed or revised, however, the Company shall notify members of such fact at least 7 days in advance through online announcements. Also, if information on the revised agreement is provided, and members do not raise any objection within 30 days, they shall be deemed to consent to it.
  2. (2) The Company shall assign one ID to one member, and not allow the merger or accumulation of points for several IDs.
  3. (3) As for the Bosomi website, two or more members cannot participate in the gift party using the same baby, and members are obligated to keep the information on their babies and their information (cell phone number, Email, shipping address, etc.) up-to-date, and members shall be responsible for damages caused by their failure to do so.
  4. (4) If it is confirmed that members used illegal methods or methods not recommended by the Company in the process of earning points, the ID may be deleted without notice, and the earned points of this ID shall expire at the same time.
Article 27 (Other matters concerning the gift party)

Matters not stipulated in this agreement shall comply with the consumer protection guideline of the Fair Trade Commission and related laws or commercial practices.

<Addendum>

  1. 1. 1. This agreement shall go into effect on August 2, 2012.
  2. 2. The previous agreement, which has been enforced since March 28, 2011, shall be replaced by this agreement.

Consent to the collection and use of personal information

KleanNara privacy policy (1.1)

KleanNara (hereinafter referred to as the "Company") regards protection of users personal information as very important, and we are doing our best to ensure that the personal information that users provide to the Company online is protected when they use the Company’s services (membership-based services currently provided or scheduled to be provided by each brand site, e.g. Bosomi, Lilian). The Company will inform users through the privacy policy for what purposes and how the personal information they provide is used, and what measures are taken to protect personal information.

The Company’s privacy policy may be changed at any time due to changes in the laws and guidelines of the government or the Company’s internal policy, and we established the procedure necessary for continuously improving the personal information protection policy. If the privacy policy is revised, the Company will immediately post the changes in our homepage, and assign version numbers and revision dates so that users can easily recognize the revisions. Please check this information when you visit our sites.

Previous revision date: August 2, 2012
Current enforcement date: August 12, 2014

KleanNara’s personal information protection policy contains the following contents

  1. A. Consent to collection of personal information
  2. B. Personal information items collected and purpose of collecting and using personal information
  3. C. Sharing and provision of personal information collected
  4. D. Consignment of personal information handling
  5. E. Personal information retention and use period
  6. F. Procedure and method of destroying personal information
  7. G. The rights of users and their legal representatives and how to exercise them
  8. H. Matters concerning installation and operation of devices automatically collecting personal information, and the refusal thereof
  9. I. Affiliations and contact information of the Chief Privacy Officer and personal information managers
  10. J. Collecting information related to personal information
  11. K. Information on the Customer Center of the Company

A. Consent to collection of personal information

You can press either 「OK」 or 「Cancel」 with regard to the Company’s personal information protection policy or user agreement. If you click 「OK」, you will be deemed to have consented to the collection of personal information.

B. Purpose of collecting and using personal information

The Company will provide customized services to you through membership service; and to provide better service, we are collecting your personal information. The personal information items we collect when you become a member of the Company, and the main purposes of collecting and using personal information are as follows:

Purposes of collecting and using personal information
Classification Collected personal information items Purpose of collecting and using personal information Personal information use and retention period
Mandatory items Name, ID, password, user name, E-mail address, postal address, contact information, cell phone number, newsletter receive Y/N, SMS receive Y/N authentication for handling complaints about service use, real name confirmation through credit rating agencies, prevention of illegal use, efficient communication for handling complaints securing paths, providing information on new services or new products and events, securing correct addresses for shipping goods (gifts) (During real name confirmation, real name confirmation information is sent to credit rating agencies, and this information will be rotected and managed according to relevant laws.) Until withdrawal from membership
IP Address, dates of visit, service use records Prevention of illegal use by disruptive members, prevention of unauthorized use, statistical analysis
Name (Korean, Chinese and English), photograph, nationality, gender, birthdate, age, address, cell phone number, home phone number, e-mail address, hobby, special skills, religious preference (if any), veteran Y/N, national basic livelihood security beneficiary Y/N, disability information, military service, family relations Online job application form, workforce DB registration
Optional Marital status, subscription route, products of interest demographic analysis, provision of personalized services, measurement of advertising effects
number of children, names of babies, birthdates and gender of babies Photographs of babies Providing customized services and event gifts within the brand site (Bosomi) service
Optional educational background information (last school attended, high school information, junior college information, college attended, graduate school attended), working experience (name of employer, last position held, duties, reason for changing jobs), foreign language test information, certificate information, computer skills, family relations, letter of self-introduction, professional experience (name of employer, service period, last position held, final salary, location, reason for changing jobs and detailed description of experience) Online job application form, workforce DB registration

C. Sharing and provision of personal information collected

The Company does not provide users’ personal information to outside parties in principle. However, exceptions will be made in the following events:
- in the event that users consented in advance;
- in the event that services like events and giveaways are provided;
- in the event that there are sufficient grounds for believing that personal information must be disclosed to take legal actions as psychological and physical damages were caused to others;
- in the event that investigative agencies request it according to laws, or for the purpose of investigation according to the procedure and method stipulated by laws;
- in the event that personal information is provided to advertisers, suppliers or research organizations in a way that cannot identify certain individuals for the purpose of statistics, academic researchers and market surveys; and
- in the event that the personal information necessary for handling complaints is provided to the company operating the Customer Center to handle users’ complaints about service use and inquiries

D. Consignment of personal information handling

The Company may consign the handling of users’ personal information to an outside specialist to improve services. If the handling of personal information is consigned, we will notify users in advance of such fact. Also, we are protecting users’ rights by strictly following service providers’ instructions related to personal information protection through consignment contracts, keeping personal information confidential, prohibiting the provision of personal information to 3rd parties, clearly stipulating responsibilities in case of accidents, and keeping this agreement in writing or electronically.

The companies to which the handling of personal information is consigned to, and the personal information consigned are as follows:
- Consignee: Wylie Co., Ltd.
- Purpose of consignment: KleanNara, Lilian and Bosomi WEB service operation, event gift shipping, fast customer counseling service provision and customer complaint handling and prevention of illegal use
- Scope of consignment: The minimum information necessary for personal information counseling service for users who consented to the privacy policy for the Company’s service
- Consignment period: At withdrawal from membership or until the consignment contract ends

- Consignee: Insightplanet Co., Ltd.
- Purpose of consignment: Bya Bya WEB service operation, event gift shipping, fast customer counseling service provision and customer complaint handling and prevention of illegal use
- Scope of consignment: The minimum information necessary for personal information counseling service for users who consented to the privacy policy for the Company’s service
- Consignment period: At withdrawal from membership or until the consignment contract ends

- Consignee: Grape PR & Company, Co., Ltd.
- Purpose of consignment: Event gift shipping, fast customer counseling service provision and customer complaint handling and prevention of illegal use
- Scope of consignment: The minimum information necessary for personal information counseling service for users who consented to the privacy policy for the Company’s service
- Consignment period: Until the consignment contract ends

- Consignee: Shinsung inet Co., Ltd.
- Purpose of consignment: Gift shipping/agency, fast customer counseling service provision and customer complaint handing and prevention of illegal use
- Scope of consignment: The minimum information necessary for personal information counseling service for users who consented to the privacy policy for the Company’s service
- Consignment period: Until the consignment contract ends

E. Personal information retention and use period

While users are using the services provided by the Company as a member, the Company will continuously retain their personal information and use it to provide services, etc. If members deleted or modified information in person, or they requested withdrawal from membership, however, personal information will be completely deleted from storage in such a way that it cannot be reproduced, or viewed or used at a later time. And personal information the Company received for temporary purposes (survey, event, authentication, etc.) will be destroyed after the purposes are accomplished in the same way so that it cannot be reproduced. Your personal information will be destroyed when the purposes of collecting personal information are accomplished as follows in principle. However, the Company may retain the resident registration numbers of disruptive members for 1 year after the termination of the user agreement to prevent the recurrence of illegal use. And if it is necessary to retain personal information according to the Commercial Act, and related laws like the Act on the Consumer Protection in Electronic Commerce, Etc., the Company will retain membership information for the period stipulated by related laws. In this case, the Company will use the retained information only for the purpose of retention, and the retention period is as follows:

- Records on the contract or withdrawal of subscription: 5 years
- Records on payment and supply of goods, etc.: 5 years
- Records on handling consumer complaints or resolution of disputes: 3 years

F. Procedure and method of destroying personal information

The Company will process the precious personal information of members safely, and destroy the personal information as follows to prevent its leakage.
- Personal information printed on paper will be shredded by a paper shredder or incinerated.
- Personal information saved in the form of an electronic file will be deleted in such a way that records cannot be reproduced.

G. The rights of users and their legal representatives and how to exercise them

You may view or modify your personal information and request withdrawal of membership at any time. You can view and modify your personal information by using the ‘membership information change’ function. You can modify everything except the ID and name for authentication. Alternatively, if you contact the Chief Privacy Officer in writing, by phone or e-mail, actions will be taken immediately.
Also, if you forget your password, click ‘Find password’ below the member login menu and enter information necessary for authentication according to the instructions of the Customer Center. Then, after authentication, you will receive the partially encrypted password by email.
To withdraw from membership, you can use the ‘Membership withdrawal’ menu in ‘Membership information change.’ When you select items and answer questions according to instructions, and select ‘Request withdrawal,’ your request will be processed immediately based on the information you entered.
The Company will process terminated or deleted information at the request of users as specified in “F. The period of retaining and using the personal information collected by the Company,” and ensures that the personal information cannot be viewed or used for other purposes.

H. Matters concerning installation and operation of devices automatically collecting personal information, and the refusal thereof

The Company will use ‘cookies,’ which save and find your information frequently to provide customized services to users. A cookie is a small piece of information used to operate the website that the server (HTTP) sends to the browser on your computer, and it is saved in the hard disk of your PC. For users to access the Company service and log in to use membership services, you must allow cookies. To provide services fit for and useful to users, the Company uses cookies to find information on the ID. Cookies identify users’ computers, but do not identify individual users. The information stored in cookies include ID and secure connection Y/N, and the Company can use cookies to know the services and websites that users visited, how they used services, and the number of users so that more convenient services can be provided, and information optimized to users can be provided. Users can choose or refuse to use cookies. Users can allow all cookies by setting an option in the web browser, or go through confirmation whenever a cookie is saved, or refuse to have all cookies saved. If you refuse to have cookies saved, however, you may not be able to use some services of the Company that requires login.

- How to refuse the cookie setting
You can manage the cookie setting by choosing the option in your web browser to allow all cookies, or go through the confirmation process every time a cookie is saved, or refuse to have all cookies saved.
- How to refuse the cookie setting
You can manage the cookie setting by choosing the option in your web browser to allow all cookies, or go through the confirmation process every time a cookie is saved, or refuse to have all cookies saved.

I. Affiliations and contact information of the Chief Privacy Officer and personal information managers

The Company is doing its best to ensure that you can use good information safely. If accidents occur in violation of the matters we have notified to you with regard to personal information protection, the Chief Privacy Officer will take responsibility. Users are responsible for maintaining the security of the password of the ID related to their personal information. Since the Company never directly asks questions to you about passwords in any way, use extra care not to leak your passwords to others. In particular, if you are connected to the Internet in public places, you should use extra care. The Company appoints the Chief Privacy Officer and personal information managers who listen to opinions on personal information and handle complaints related to personal information, and their contact information is shown below.

Chief Privacy Officer


  • - Name: Yoo Seong-il
  • - Affiliation: Information Support Team
  • - Email : siyoo@kleannara.com
  • Personal Information Manager (Company: http://www.kleannara.co.kr)

  • - Name: Jin Chan-hyeon
  • - Affiliation: General Affairs Team
  • - Email: chjin@kleannara.com
  • Personal Information Manager(Company: http://www.kleannara.co.kr)

  • - Name: Ahn Ae-ra
  • - Affiliation: General Affairs Team
  • - Email: aran@kleannara.com
  • Personal Information Manager(Company: http://www.kleannara.co.kr)

  • - Name: Nam Seung-baek
  • - Affiliation: Marketing Team
  • - Email: sbnam@kleannara.com
  • Personal Information Manager(Company: http://www.byabya.co.kr)

  • - Name: Lee Bo-ra
  • - Affiliation: Marketing Team
  • - Email: brlee@kleannara.com
  • Personal Information Manager(Company: http://www.thelilian.co.kr)

  • - Name: Cho Mi-ram
  • - Affiliation: Marketing Team
  • - Email: mrcho@kleannara.com
  • Personal Information Manager(Company: http://www.bosomi.co.kr)

J. Collecting information related to personal information

The Company listens to your opinions with regard to personal information protection, and uses all procedures and methods to handle your complaints. Users may report their complaints by phone or mail with reference to “L. Chief Privacy Officer and Personal Information Managers’ Affiliation," and the Company will promptly provide an answer with regard to your report.

Alternatively, you may direct your complaints to one of the following agencies operated by the government.
- Privacy Invasion Reporting Center (http://www.cyberprivacy.or.kr, phone 1336) - Personal Information Dispute Mediation Committee (http://www.kopico.or.kr, phone 1336) - e-Privacy Mark Authentication Committee (http://www.privacymark.or.kr, phone 02-580-0533) - Korean National Police Agency (http://www.police.go.kr)

K. Information on the Customer Center of the Company

To handle customers’ complaints, the Company is operating the Customer Center, and its business hours and contact information are shown below:
- Business hours: Weekdays 09:00~18:00 (Closed on Saturdays, Sundays and holidays)
- Phone number: 080-082-2100
- Fax: 02-2270-9297
- Registered mail: (04418)Company (Bosomi, Lilian) Service Manager, 4F, Ilshin Bldg., 98, Hannam-daero, Yongsan-gu, Seoul
- Other inquiries: Customer Center 1:1 counseling and inquiry available (non-members can use the customer center)

If you need counseling on personal information, please contact the Privacy Invasion Reporting Center operated by the Korea Internet & Security Agency (KISA) (phone: 1336).

※ Notification date: August 11, 2014
※ Enforcement date: August 12, 2014